![]() ![]() In this section, we plan to explore some of the popular chatbot use cases to help you understand the functionality of this automation tool. Now that we’ve identified different types of chatbots, let’s look at how they can be implemented for your business. Recommended Read: A Complete Guide to Chatbots Alexa and Siri are some of the few yet popular examples of voice-enabled chatbots. They recognize your voice and help you find services or products online that match user needs. These digital assistant chatbots work on voice recognition APIs along with text-to-speech platforms. These chatbots ask questions from visitors to understand their requirements and offer them suggestions based on the keywords identified during the chat. Service ChatbotsĪnother type of chatbot that your business can gain benefits from is service chatbots. To change the current flow, you will have to make changes manually. You can create the whole conversation flow. That’s because users have to feed the entire conversation flow with the help of the branching logic feature. Businesses who wish to monitor incoming customer messages on messaging platforms like these can use such chatbots and answer queries hassle-free. They are basically integrated into these messaging platforms. You’ll see these chatbots, not on a website but on social media or messaging channels like Facebook, WhatsApp, or even Telegram. Such chatbots help your business build a personalized conversational flow that doesn’t give the customer the impression that they are speaking to a bot. ![]() With clarity of the context, NLP chatbots use language parsing to create an answer for the customer. These chatbots use artificial intelligence to understand the user intent during a conversation. Natural Language Processing (NLP) Chatbots An excellent example of these chatbots has got to be Google Assistant or Siri. These chatbots end up learning from previous conversation experiences with customers. They function on machine learning and artificial intelligence technologies to create a conversational experience for every visitor they interact with. Context Enabled or Conversational Chatbots This section aims to cover some of the prominent types of chatbots that you should know of before getting a chatbot tool for your business. 6 Types of Chatbots You Should Know ofīusinesses come across multiple types of chatbots that they can use on their website for various purposes. Here’s a glance at the popular chatbot use cases.īefore we dive into chatbot uses, let’s understand the types of chatbots first. To help you understand how chatbots are used, we’ve listed down 20 popular ways a business can use them. Now and then, you’ll see chatbots performing several roles and taking care of multiple functionalities that’ll help your business create a delightful experience for prospects and existing customers. But, chatbot use cases aren’t limited to answering frequently asked questions. Such numbers give a quick glimpse of what a chatbot is capable of doing for a business. 47% of users are open to buying products via a chatbot, while 67% prefer using them to get faster responses and answers.
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